Herbal Products Policies & FAQ
Returns - Materials//Sourcing - Seasonal - Shelf Life - Disclaimer
Returns
I understand sometimes purchasing botanicals online can go awry - if we could only smell, taste, and touch thru the screen!
If you are unsatisfied with the characteristics of a product please contact me via e-mail me within 48hrs of mail arrival with your reason for dissatisfaction. After review, there will be the option of store credit, or full refund; with either option the customer is responsible for the shipping cost for returning the item. Store credit or full refund will be issued once product has arrived to seller.
With that being said, please read each product description throughly- every ingredient is listed, and I do my best to depict the smell, texture, and essence of every item.
Materials//Sourcing
As a devotee to plants, ecologies, and this holy earth, and as herbalist of 10 years, i am committed to crafting herbal products with heart and integrity of quality.
Quality is known thru relationship. For this reason, the majority of plants used are grown and hand harvested myself, always with knowledge and respect of the particular harvest needs of each plant.
Certain plants are harvested from friends lands or woodlands that i have built long relationships with and monitor the health of the stands for years, every year- and adjust when and if I harvest with judicious care for the preservation of these plants and their ecologies.
Additionally, I sometimes collaborate with local herb farmers or my local apothecary The Elderberry, to source particular plants I am lacking. Particular formulas utilize Essential Oils and Hydrosols that are not yet made in house. I currently only outsource these precious additions from Cathy's Attars.
All carrier oils are organic.
All products are cruelty-free and never tested on animals.
Seasonal
Why are some products not in stock?
Because my focus is on bioregional, seasonal, small scale product creation (hinging on my inspiration and relationship to the plants) yield of products are finite. There is a humility that percolates of having to bow to the plant's life cycle again & again. In this, I find a particular reverence generated thru longing and time spent far apart, calling me into deeper listening and relationally.
Shelf life
Shelf life of products vary, and are impacted by storage practices!
Store products tightly capped and away from hot and freezing temperatures, light, and moisture. All product labels include a "best by" date. However, if stored well, products may remain stable for use beyond this date. Conversely, if improper storage is sustained, this may impede expected shelf life. Smell and appearance are the best ways to track the vitality of your product.
Oils: if it begins to smell waxy, it is likely rancid and should sadly be disposed of.
Hydrosols: Hydrosols should be stored in the refrigerator to maximize shelf life. Hydrosol shelf life varies from plant to plant, due to differences in the pH of the water that is uniquely affected by any one plant, as well as the water sourced. If the hydrosol becomes cloudy or the smell changes, it is likely spoiled and should sadly be disposed of.
Disclaimer
The actions listed of each plant or botanical product are descriptions of their classical uses and are for informational use only. This information is not intended to diagnose, treat, cure, or prevent any disease. Please see a licensed medical provider if you believe you may have a medical condition. Consult with a healthcare professional before use if you are pregnant or have underlying health issues. This information has not been evaluated by the Food and Drug Administration.
Please thoroughly read each label to screen products for any allergies or sensitivities you may have before purchase.
Moonstruck Medicine Show is not responsible for the outcome of customer use or misuse of any product sold.
By purchasing Moonstruck Medicine Show's herbal product, the customer clearly understands, acknowledges, and accepts the above information and releases me from any and all liability.